General Terms of Use

1. PREAMBLE

These General Terms of Use (hereinafter the "Terms") constitute a legally binding agreement between SEBPAY AFRICA (hereinafter "the Platform," "SEBPAY," "we") and any individual or legal entity using the services (hereinafter the "User").

SEBPAY AFRICA is a payment technology infrastructure providing transaction processing services and financial tools for merchants and businesses.

By accessing or using the services, the User acknowledges having read, understood, and unreservedly accepted these Terms.

SEBPAY AFRICA acts exclusively as a technical intermediary and does not provide banking services to the public.

2. DEFINITIONS

• Platform: the SEBPAY AFRICA infrastructure.
• User: any individual or legal entity using the services.
• Merchant: a business using SEBPAY to accept payments.
• End customer: a person making a payment through the platform.
• Account: a secure user space.
• Services: the full set of payment solutions, API, technical wallets, and reporting.
• Funds: amounts passing through the payment partners.
• Payment partner: a financial institution, bank, or licensed establishment.
• KYC/KYB: identification and verification procedures.
• AML/CFT: combating money laundering and the financing of terrorism.
• Chargeback: a payment dispute raised by a customer.

3. PURPOSE OF THE SERVICES

SEBPAY AFRICA provides:

• payment processing infrastructure
• payment APIs for websites and applications
• mobile money and card collection solutions
• transaction management tools
• financial and analytical reporting

SEBPAY AFRICA does not act as a bank, credit institution, or deposit-taking institution.

4. ACCESS TO THE SERVICES

Access is conditional on:

• valid registration
• complete KYC/KYB verification
• AML compliance
• acceptance of these Terms

SEBPAY AFRICA may refuse or suspend access without justification in the event of fraud, compliance, or reputational risk.

5. USER OBLIGATIONS

The User agrees to:

• provide accurate information
• keep their data up to date
• not use the platform for illegal activities
• comply with applicable tax and financial laws
• not circumvent security mechanisms
• not use SEBPAY for money laundering, fraud, or illicit financing

6. KYC / KYB PROCEDURES

SEBPAY applies strict standards including:

• government-issued identity verification
• address verification
• verification of beneficial owners
• screening against international sanctions lists
• ongoing transaction monitoring

Refusal of KYC results in immediate suspension.

7. AML / CFT COMPLIANCE

SEBPAY AFRICA applies a zero-tolerance policy:

• automated transaction monitoring
• detection of suspicious behavior
• preventive freezing of funds
• reporting to the competent authorities
• freezing of high-risk accounts

SEBPAY may suspend or close an account without notice in the event of reasonable suspicion.

8. HANDLING OF FUNDS

Users' funds:

• are held through licensed financial partners
• are not held directly by SEBPAY AFRICA
• may be subject to settlement delays

SEBPAY does not guarantee immediate availability of funds in the event of a compliance review.

9. TRANSACTIONS AND EXECUTION

SEBPAY acts as a technical intermediary. Payment execution depends on:

• banking networks
• mobile money operators
• payment partners

SEBPAY does not guarantee instant or error-free execution of third-party transactions.

10. FEES AND PRICING

Fees may apply:

• transaction fees
• withdrawal fees
• conversion fees
• chargeback fees
• exceptional compliance fees

Fees may be changed at any time with prior notice.

11. CHARGEBACKS AND DISPUTES

In the event of a chargeback:

• amounts may be debited from the merchant account
• handling fees may apply
• SEBPAY may withhold pending funds

Merchants are fully responsible for commercial disputes.

12. PROHIBITED USES

It is strictly prohibited to use SEBPAY for:

• illegal activities
• fraud or deception
• unauthorized gambling
• unregulated cryptocurrency (depending on jurisdiction)
• prohibited goods or services
• circumvention of international sanctions

13. SECURITY

SEBPAY implements:

• data encryption (TLS/SSL)
• multi-factor authentication
• fraud monitoring
• anti-intrusion systems

Any attempted fraud results in immediate suspension.

14. LIABILITY

SEBPAY cannot be held liable for:

• indirect losses
• loss of revenue
• errors by third-party partners
• network interruptions
• misuse by the user

SEBPAY's total liability is limited to the amount of fees collected.

15. LIMITATION OF LIABILITY

SEBPAY is not liable for:

• decisions made by banks or operators
• transaction refusals
• external processing delays

16. SUSPENSION AND CLOSURE

SEBPAY may:

• suspend an account without notice
• block funds in the event of risk
• close an account for non-compliance

Funds may be withheld until investigations are resolved.

17. AUDIT AND CONTROL

SEBPAY reserves the right to:

• audit merchant accounts
• request supporting documentation for transactions
• suspend suspicious flows

18. PERSONAL DATA

Data is used for:

• regulatory compliance
• fraud prevention
• service improvement

Data may be shared with the competent authorities.

19. CONFIDENTIALITY

The User agrees not to disclose:

• the API
• internal mechanisms
• technical data

20. INTELLECTUAL PROPERTY

All SEBPAY assets are protected by copyright and intellectual property law.

21. FORCE MAJEURE

SEBPAY is not liable in the event of:

• cyberattack
• network outage
• natural disaster
• government decision

22. API AND INTEGRATION

Use of the SEBPAY API implies:

• compliance with request rate limits
• prohibition of reverse engineering
• prohibition of unauthorized resale

23. SEVERABILITY

If any clause is found invalid, the remaining clauses shall remain applicable.

24. CHANGES TO THE TERMS

SEBPAY may amend the Terms at any time. Continued use constitutes acceptance.

25. GOVERNING LAW AND DISPUTES

The Terms are governed by the law applicable at SEBPAY AFRICA's registered office. Any dispute shall be submitted to a competent court or to arbitration.

26. CONTACT

SEBPAY AFRICA

Email: support@sebpay.africa